How CRM creates value for 'After-Sales'

A quick overview of how AUTOSherpa™ CRM creates value for the aftersales function by:

  1. Increasing the target customer base with forecasting techniques
  2. Finding right customers to connect based on service patterns, demography etc.
  3. Target messages for each group – Offers, discounts etc.
  4. Increase customer engagement with automation of Calls, SMS, Email, Whatsapp
  5. Digitize apps for the Drivers, Service Advisors
  6. Ensuring 100% compliance with OEM’s Service Assurance Standard (SAS)

CRM for 'Sales'

Intuitive customer engagement app for ‘Sales’ that is responsive on mobile phones, tablets & computers.

Allow the sales team at the dealerships to  -

  • Engage with customers from anywhere.
  • Seek approvals GM or CEO for bookings based on system logics- approvals on Dealer Margin, discounts, schemes, accessories, F&I margins etc.
  • Zero documentation of leads on papers or excel spreadsheets

Management gets the intelligence on –

  • Customer interactions – all inbound and outbound calls
  • Lead leakages – Any followed ups and leads that were missed.
  • Revenue and Sales Margins – prior to booking confirmation
  • 100% call records - for training & continuous improvement